Frequently Asked Questions

Everything you need to know about finding your perfect fit at Pilcher's Shoes.

How do I know which size to order?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for leather loafers as they will stretch slightly with wear.

What is your return policy?

We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your new shoes for a special event.

Do you offer international shipping?

Yes, Pilcher's Shoes ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.

Are your shoes made from genuine leather?

The majority of our collection is crafted from premium, ethically sourced genuine leather. Material specifications are listed in the product description for every individual style.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.